If you are sending a package to a business, hospital, or hotel, please be aware that the delivery driver may deliver the product to a shipping and receiving department or reception desk. Warm Sentiments advises customer to clearly denote an Attention note for order of this nature.  Additionally, please let your recipient or someone else know that they should be receiving a perishable package. Warm Sentiments is not responsible if the recipient is unavailable to receive the product or if the business/operation is closed for the day.  

• If we are temporarily out of a particular product, i.e. a specific basket, basket component, etc., our associates may substitute a similar product of equal or greater value.
  
• We select the most creative associates to be on our team who professionally recreate our designs based on their creative interpretation. The presentation of our baskets on the website will be recreated to closely resemble the pictured basket.
  
• Items containing chocolate that are shipped between May and September will be substituted with a non-chocolate product of equal or greater value.

All of our gift baskets are assembled to order to maintain freshness.  Gift basket orders placed Monday through Friday after 12:00 PM EST may be processed and shipped the next business day. Orders placed on Saturday, Sunday and holidays will be processed and shipped the next business day.  UPS shipping times are based on business days, not including the day the package is shipped. 

Fruit orders placed after 1:00 PM EST may be shipped the next business day.  To maintain the quality of the fruit gifts that we sell, during the summer months we will not ship fruit gifts over the weekend!  Some orders may be held and shipped on Monday.  

To maintain the quality of our cheesecake gifts, we do not ship cheesecakes over the weekend!  Cheesecakes are shipped Monday through Thursday.  Orders placed after 2:00 PM EST may be shipped the next business day. 

All cookie gifts are baked and packaged to order to maintain freshness.  Cookie gift basket and bouquet orders placed after 11:00 AM EST may be shipped the next business day. 

Occasionally it is necessary to ship orders containing more than one item in separate packages and/or shipments.  Packages may arrive at different times.