| Q:
What if I have a large number of recipients on
my order, can I still use your web site? |
| A:
Yes, but you might find it easier to use our
corporate sales program and use our standard
format to fax or email us your order.
Click our Corporate Sales tab at the top of the
page for more specific information. |
|
| Q:
What is your guarantee policy? |
| A:
We
ensure quality and value - and your 100%
satisfaction. If you or your recipient are
not completely satisfied with the quality of the products
delivered, or is damaged before receipt, we will
replace it free of charge. In certain cases,
we will provide a refund or a credit. Your complete satisfaction is out goal. |
|
| Q:
Can you substitute an item in the basket? |
| A:
We can make substitutions if you order 75 or
more of the same basket with a minimum purchase
of $3000 prior to November 21, 2004 or after
January 18, 2005. In the rare instances when
demand is larger than supply of a particular
item in a gift basket, we will replace that item
with one of equal or greater value. |
|
| Q:
Can you customize a basket? |
| A:
If you do not find a gift basket that fits your
needs on our site, please call customer
service at 813-814-4014
or send us an email at custserv@warmsentiments.com.
We can customize orders of 75 or more of the
same basket with a minimum purchase of $3000
prior to November 21, 2004 or after January 18,
2005. |
|
| Q:
If I place an order, how will my baskets be
shipped? |
| A:
Warm
Sentiments proudly uses UPS for all its shipping
needs. We provide a variety of options for
delivery: UPS Ground Service, UPS 3 Day Select Service, and
UPS 2nd Day Air Service. |
|
| Q:
Can I ship my basket anywhere? |
| A:
Almost anywhere in the continental United
States, we cannot ship to Alaska, Hawaii, PO
Boxes, APO - FPO Boxes or foreign
addresses. |
|
| Q:
Can I send a personalized message with my gift
baskets? |
| A:
Yes, you can! Remember to include your message
in the gift message box during the check out
process. Your
baskets will arrive with a handwritten gift card
with your message. |
|
| Q:
Why do you need my recipient's phone number? |
| A:
UPS must have the recipient's phone number to
qualify for our guaranteed delivery service. We
will not contact your gift recipients via phone
unless we are having problems with delivery. |
|
| Q:
What are your hours of operation? |
| A:
We normally responded to inquiries within 24
hours on business days, Monday thru Friday
between 9am to 8pm EST. Requests
for information about gift baskets, product
questions, special requests, changes or updates
to orders, inquiries about the status of your
order or other issues should be addressed by Email.
Please included your name and order number. |
|
| Q:
What forms of payment do you accept? |
| A:
We accept Mastercard, Visa, and American Express |
|
| Q:
Do you collect sales tax? |
| A:
State law requires us to collect sales
tax. |
|
| Q:
How long will the gourmet items in my gift
basket stay fresh? |
| A:
Gourmet items are best if consumed within 6 to 9
months. |
|
| Q:
Do you ship chocolate in the summer? |
| A:
From May – September many of the chocolate
items in our gifts may be substituted with other
gourmet food of equal or greater value. This is
done to ensure the freshness of your gift and
the integrity of the presentation. |
